Privacy Policy

Effective Date: [20/06/2026]
Last Updated: [20/06/2026]

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable in Scotland.

2. Who We Are

Erin Cameron
Cocoon Co-working
26 Tower Street
Tain
IV19 1DY

Phone: 07738595271
Email: hello@cocoon-coworking.com

Erin Cameron is the “data controller” responsible for your personal data.

3. Information We Collect

We may collect and process the following personal data:

Full name
Email address
Phone number
Postal address

This information is collected when you:

Sign up to our website or services
Submit enquiries or forms
Use our services
Subscribe to marketing communications

4. How We Use Your Information

We use your personal data for the following purposes:

a) Account and Service Use

To create and manage your account
To provide services you have requested
To communicate with you regarding your account or bookings

b) Customer Support

To respond to enquiries and provide assistance

c) Marketing

To send promotional emails, offers, and updates about our services
To inform you about relevant products or services

You will only receive marketing communications if:

You have given your consent, or
You are an existing customer and have not opted out

You can unsubscribe at any time by clicking the “unsubscribe” link in emails or by contacting us at hello@cocoon-coworking.com.

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

Contractual necessity – to provide services you have requested
Legitimate interests – to operate and improve our services and communicate with customers
Consent – for marketing communications

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against:

Unauthorised or unlawful processing
Accidental loss, destruction, or damage

Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

7. Sharing Your Information

We do not sell your personal data.

We may share your information with:

Trusted service providers (e.g., email platforms, IT systems)
Professional advisers
Legal or regulatory authorities where required by law

All third parties are required to respect your data and process it in line with UK data protection laws.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request transfer of your data
Withdraw consent at any time

To exercise your rights, please contact us at hello@cocoon-coworking.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk

9. Cookies

Our website may use cookies to improve user experience and analyse website performance. You can control cookie settings through your browser.

(You may wish to create a separate Cookie Policy for full compliance.)

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: